Frequently Asked Questions
1. What is DogMart?
DogMart is an online store offering quality pet products designed for everyday comfort, safety, and convenience. Our goal is to provide reliable gear that makes life easier for pets and their owners.
2. Where is DogMart located?
DogMart is based in North America and partners with trusted fulfillment centers to ensure reliable shipping worldwide.
3. How long does shipping take?
Shipping times vary by destination:
- USA & Canada: 7–14 business days
- UK & Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 10–20 business days
4. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number.
Tracking updates may take 2–5 business days to appear.
5. What is your return policy?
We offer a 14-day return window for unused, unworn items in original condition.
To request a return, email us at support@dogmart.ca
6. What if my item arrives damaged or incorrect?
Contact us at support@dogmart.ca
7. Can I change or cancel my order?
If your order has not yet shipped, we may be able to make changes.
Once an order has shipped, we cannot cancel or modify it.
8. What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment options available at checkout.
9. Do you ship internationally?
Yes. DogMart ships to most countries worldwide.
Shipping times may vary depending on the region.
10. How can I contact customer support?
You can reach us anytime at support@dogmart.ca
11. Are your products safe for pets?
Yes. All items are selected with pet comfort and everyday safety in mind.
12. Do you offer discounts or promotions?
Yes. We run occasional promotions and seasonal sales. Signing up for our email list is the best way to stay updated.
13. Will I receive an order confirmation?
Yes. You’ll automatically receive a confirmation email after placing your order, followed by a tracking number once it ships.
14. Why does my tracking link show no movement?
Tracking updates may take a few days to appear, especially during shipping transitions. This is normal.
15. What if I entered the wrong shipping address?
Contact us immediately. If your order hasn’t shipped yet, we’ll update it.
Once shipped, we cannot change the address.