Privacy Policy

This Privacy Policy explains how DogMart (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit dogmart.ca, make a purchase, or use our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We collect personal information to process orders, improve our services, and communicate with you.

Information You Provide

  1. Name
  2. Email address
  3. Shipping and billing address
  4. Payment information (processed securely by third-party providers)
  5. Order details
  6. Messages or inquiries you send us

Information Collected Automatically

We may automatically collect:

  1. IP address
  2. Device and browser type
  3. Pages viewed and time spent on the site
  4. Cookies and tracking data

This helps us improve website performance and customer experience.

How We Use Your Information

We may use your information to:

  1. Process and fulfill orders
  2. Provide order updates and tracking
  3. Communicate with you about your order or inquiries
  4. Improve our website and services
  5. Detect and prevent fraud
  6. Send marketing emails (only if you opt in)

We do not sell your personal information.

Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

  1. Payment processors
  2. Shipping and fulfillment partners
  3. Email service providers
  4. Analytics platforms

These partners only receive the information needed to perform their tasks and must protect your data.

We may also share information to comply with legal obligations or protect our rights.

Cookies

We use cookies and similar technologies to:

  1. Improve site functionality
  2. Remember your preferences
  3. Analyze website traffic
  4. Enhance your shopping experience

You can disable cookies in your browser settings, but some features may not work correctly.

Data Retention

We keep your information for as long as necessary to:

  1. Complete your order
  2. Comply with legal requirements
  3. Resolve disputes
  4. Maintain business records

You may request deletion of your data at any time.

Your Rights

Depending on your location, you may have the right to:

  1. Access the personal information we hold
  2. Request corrections
  3. Request deletion of your information
  4. Opt out of marketing emails
  5. Request a copy of your data

To submit a request, contact us at support@dogmart.ca